Frequently Asked Questions (FAQs)

Is Cedar Services Care registered with the NDIS??

Yes, Cedar Services Care is a registered NDIS provider.

Cedar Services Care being a registered NDIS (National Disability Insurance Scheme) provider means that we are approved to offer services and support to individuals with disabilities who are participants in the NDIS program. It’s beneficial that we can offer services to participants with various plan management types, including plan-managed, self-managed, and agency-managed plans. This flexibility allows us to cater to a wider range of NDIS participants and provide them with the care and assistance they need. If you have any specific questions or if there’s anything else you’d like to know about NDIS or your services, feel free to contact us.

Do you have immediate capacity for SIL participants in Newcastle?

Yes

Is Stoma care consumables/products included in a continence Assessment?

Yes, it is. Cedar Services Care attends to NDIS participants for continence Assessments. If you have a Stoma/ ostomy bag, then your continence Assessment falls under Comprehensive Continence Assessment. The clinician will include all the stoma/ostomy products in their consumable’s recommendation.

Will my NDIS plan cover my wound care?

Indeed, NDIS generally covers wound care assistance for NDIS participants dealing with persistent wounds like pressure ulcers. This expense typically aligns with NDIS funding requirements. To proceed, participants will be require a wound care plan issued by their GP or registered nurse, will be assisted by our staff. This plan should outline the wound care assistance they require to manage their disability-related injury effectively. This plan should detail the specific supports their doctor/ RN recommends for their disability-related wound care needs. This is essential for determining if the wound care supports are better suited for NDIS funding rather than healthcare system funding. The plan must confirm that their wounds are chronic and won’t heal, heal slowly, or will heal but reoccur, which classifies them as chronic wounds. It should clearly establish the link between these chronic wounds and their ongoing disability support/ disability care needs. The wound care plan should include:

A comprehensive wound care or pressure injury management program that outlines the required consumables for their treatment.

Strategies for wound prevention management, potentially involving assistive technology recommendations.

Specific details about the type, frequency, and level of support care needed to manage their wounds effectively.

This comprehensive wound care plan will enable NDIS to assess whether the wound care supports align with NDIS funding criteria, allowing the participant to receive appropriate assistance for their ongoing wound care needs while maintaining their daily life and well-being.

What is meant by registered nurse delegation and supervision of care?

An RN (Registered Nurse) is involved to support individuals with disabilities, by assessing head to toe, create care plans for the support workers to follow-up for day-to-day care, provide training and assign specific tasks to a support worker or enrolled nurse. This process is commonly referred to as ‘delegation and supervision of care.’ It enables a registered nurse to delegate nursing responsibilities to the most appropriately qualified person.

Is it possible to delegate disability-related health support tasks?

Yes, some task/duties related to disability-related health support can be assigned by a registered nurse to another qualified worker. A qualified support worker needs to have either qualification/ sufficient experience or exposure. This means that a trained worker, such as a support worker or enrolled nurse, will carry out the task on your behalf, rather than a registered nurse. This practice may assist participants in saving and staying in the NDIS budget/ allocated funds.

Our RN’s can also train and provide care plans to family members, friends, and caregivers to complete complex tasks.

How to determine which tasks can be delegated?

To decide if support can be given by nurses, support workers, family, or caregivers, an NDIS planner assesses the participant's situation. They collect information from discharge planners, social workers, doctors, specialists, and nurses’ Care Plans when someone moves from hospital to home care.

If you’re leaving the hospital, we get this info from your discharge plan or latest nurse care plan, made by a clinician or registered nurse. This plan shows:

  • What care tasks are needed

  • Who is best to provide the care

  • The person's specific needs

  • How complex the tasks are

  • Any risks involved

A registered nurse decides if a task can be given to others, as they are responsible for the care. Some tasks cannot be delegated and must be done by an RN, such as vacuum/pac—ked or negative pressure wound dressings, catheter changes, complex or long-term wound dressings, and continence assessments.

Are you after a CarePlan and/or Support worker training for your NDIS participant?

A Care Plan or Nurse Delegation involves a Registered Nurse (RN) assessing an NDIS participant’s medical and disability history, current issues, and creating an easy-to-understand Care Plan for support workers. Bedside training by the RN is available if requested. Typically, assessments, Care Plans, and training take about 5 hours for one high-intensity support need.

Need Bedside Training for support workers by a registered nurse? Our person-centred bedside training helps support workers learn directly from the nurse and provides a Care Plan for easy reference. Contact us anytime if the participant’s needs change and the Care Plan needs updating.

We provide training and care in areas like:

  • Pressure care and skin health

  • Wound care (basic to complex)

  • Catheter care (suprapubic, indwelling, intermittent)

  • Managing autonomic dysreflexia

  • CPAP, oxygen therapy, and administration

  • Diabetes care and insulin support

  • Medication administration (including Webster packs, midazolam)

  • Continence care (bowel, urine, stoma care)

  • PEG feeding and care

  • Health coaching for diabetes

At Cedar Services Care, we are dedicated to supporting your well-being with compassionate, 24/7 in-home care, helping you live life to the fullest.

What is the line item number for Continence Assessment?

At Cedar Services Care, Registered Nurse completes a continence assessment and report.

I am looking for nurses. How can Cedar Services help me?

If you’re in need of nursing services, Cedar services offers qualified and compassionate nurses to provide a wide range of medical care and support. Our nurses are experienced in various specialties and can assist with tasks such as wound care, medication management, monitoring vital signs, catheter change, monitor seizure, peg training, complex bowel care/flush training, and more. Please reach out to us to discuss your specific needs, and we’ll be happy to match you with the right nurse for your requirements.

Our Purpose

Our purpose is to deliver quality, client-focused NDIS supports. We ensure our staff are well-trained, supported, and confident. We are dedicated to making a positive impact and helping people reach their full potential. We commit to developing NDIS services that truly meet client needs now and in the future.

Statement of Commitment to Child Safety

We are committed to keeping every child safe, supported, and heard. We respect each child’s right to feel secure and cared for. Our care focuses on understanding trauma and putting the child’s needs first, offering respect, stability, and support. We believe all children deserve a safe, trusting, and open environment to grow and thrive without harm. We also respect and honor the cultural backgrounds of each child and their family, providing care that is culturally safe and respectful.

We are deeply committed to keeping children safe and have no tolerance for any child abuse. All concerns about child safety are taken seriously and acted on quickly with clear steps. We follow the highest care standards based on state and federal laws and best practices. Our strong policies help prevent harm, protect children, and respond quickly to any issues. These policies are regularly reviewed to improve continuously.

We respect the diverse needs of all children, including Aboriginal and Torres Strait Islander children, those from different cultures and languages, children with disabilities, LGBTQIA+ children, and those who have experienced trauma or neglect. We ensure every child’s voice is heard in decisions about their care and support. Children are encouraged to be part of creating their care plans and to share their needs.

We understand how trauma affects a child’s growth and provide care that is sensitive to their emotional, mental, and physical needs. Child safety and wellbeing are central to our work and culture. We also follow all legal requirements for reporting to protect children.

Cedar Services is committed to keeping every child safe and respected. We work with experts and organisations to improve child safety and support. Our staff are trained to recognize and respond to abuse. All managers have the proper qualifications to support children and staff, following child protection rules. We aim to create a safe, caring place where children can grow and succeed.

Privacy policy

We respect your privacy. We collect and keep your information to provide a safe environment and good services that follow the law. This includes your name, contact details, and health information, which help us support you better. We only collect information from you or trusted people like family or doctors, with your permission. Your information is used only when needed and stored securely. You can access and update your information anytime. If you have privacy concerns, tell us, and we will handle them quickly and privately. We will also keep you updated on any privacy issues you raise.